Yes, you can dispute a Fashion Nova charge. It’s important to note that all returns and exchanges must be sent back to the Fashion Nova facility within 30 days of purchase, so make sure to contact them as soon as possible if you need to dispute something on your order.Īnd don’t forget to keep a record of your order number and customer service responses in case you need to refer back to them in the future. Once you have been in contact with customer service, they will help you with things such as returning the item for a refund, exchanging it for a different size or color, or getting a replacement. If you have the item in your possession, you may be asked to provide pictures or send it back for inspection. Make sure to include your order number and all relevant account information. First, contact customer support via email or phone and explain the issue you are having, providing them with as much detail as possible. How do I dispute something on Fashion Nova?ĭisputing a purchase with Fashion Nova is a fairly straightforward process. For customers who would rather contact Fashion Nova directly by phone, their customer service line is open from Monday-Friday from 8am-5pm PST. If you reach out to their customer service team by email, they typically respond within 24-48 hours. If you contact them via their Live Chat feature found on their website, you can expect an answer in minutes.
It can take a few different amounts of time for Fashion Nova to reply depending on the method of communication you are using. How long does it take for Fashion Nova to reply? Additionally, you can reach out directly to their customer service via live chat on their website or by sending them a message on their social media platforms like Facebook and Instagram.įor general inquiries, Fashion Nova also has a customer service phone number, 1-80, where you can reach an agent between 9:00am and 5:00pm PST, Monday-Friday. From there, you can fill out the form to email their customer care team. The best way to contact Fashion Nova is by visiting their Contact Us page on their website.
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